The short version

Sequence uses the information you share to answer enquiries, plan and deliver creative work, provide purchased digital products, improve the website, and keep our systems secure. We do not sell personal information, and we do not collect data simply because it might be interesting later.

Information we collect

The information we receive depends on how you interact with us. You can browse most of the website without telling us who you are. When you contact us, purchase something, or begin a project, we may collect:

• Contact details such as your name, company, email address, phone number, and preferred way to hear from us.

• Project information including briefs, schedules, budgets, feedback, brand files, footage, reference material, and delivery requirements.

• Transaction details such as the product or service purchased, billing status, invoice details, and payment confirmation. Full payment-card details are handled by the payment provider, not stored by Sequence.

• Technical information such as IP address, browser, device type, approximate location, referring page, and basic site activity when analytics or security tools are enabled.

• Messages, support requests, form submissions, and any files you intentionally send to us.

How we use information

We use information to reply to you, prepare proposals, schedule production, collaborate on projects, deliver final files, provide customer support, process purchases, maintain records, prevent abuse, and understand which parts of the site are useful. We may also use contact details to send an important service notice or a relevant follow-up. Marketing messages are sent only where permitted, and you can opt out at any time.

Our reasons for processing

Depending on the situation and the laws that apply, we process information because it is needed to perform a contract, respond before entering a contract, comply with legal obligations, protect legitimate business and security interests, or because you have given consent. If consent is the basis, you may withdraw it without affecting earlier lawful processing.

Who receives information

We share only what is reasonably necessary with trusted providers that help us host the website, receive forms, store files, manage projects, send email, process payments, deliver downloads, measure site performance, or obtain professional advice. These providers may process information only for the relevant service and under their own legal and security responsibilities. We may also disclose information when required by law, to protect rights or safety, or as part of a legitimate business reorganisation.

Project files and confidentiality

Client footage, scripts, product information, credentials, and unreleased campaign material are handled as working project assets, not as public content. Access is limited to the people and providers needed for the job. Portfolio use follows the relevant agreement, approval, embargo, or confidentiality commitment.

Retention and security

We keep information only as long as it is reasonably needed for the purpose collected, legal recordkeeping, dispute prevention, support, or an active client relationship. Different records have different lifetimes: an enquiry may be removed sooner than an invoice, while archived project files may be retained for the period agreed with the client. We use practical administrative and technical safeguards, but no online system can promise absolute security.

International processing

Some service providers may process information in another country. Where cross-border safeguards are required, we rely on the provider’s contractual protections, recognised transfer mechanisms, or another lawful basis available under the applicable privacy rules.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of personal information, object to certain uses, withdraw consent, or complain to a privacy authority. We may need to verify your identity and may retain limited information where the law requires it.

Children

The website and services are not directed to children who cannot legally consent to the relevant processing in their location. If you believe a child has submitted personal information without proper permission, contact us so we can review and remove it where appropriate.

Updates and questions

We may update this policy when the website, services, providers, or legal requirements change. The revision date at the top is the easiest way to spot a new version. Privacy questions or requests can be sent through the contact page or to videopros@email.com.